01Who is WavyOS built for?+
Any business that runs from Instagram. Food trucks, bakeries, florists, salons, custom-cake makers, nail techs, photographers, event rentals, car rentals — if your customers DM you to order or book, WavyOS turns every DM into a managed order automatically.
02What's a Founding Client?+
The first 5 clients pay $149/mo instead of $199/mo — locked in for life — and the setup fee is waived entirely. Same software, same support, just a lower rate while we grow together. After 5 spots fill, Starter goes to $199/mo and the setup fee applies.
03Are there any transaction fees?+
Your monthly plan is the only thing you pay us. There's a 4% service fee on orders to cover payment processing — and you decide who pays it: pass it to the customer at checkout or absorb it into your pricing. Payments land straight in your Stripe account.
04Is there a contract?+
No contracts. Cancel anytime. Your customer data and order history are yours — we'll export to CSV on request.
05How long until I'm taking real orders?+
Most clients are live within 48 hours. Storefront up same day; DM assistant trained on your business the same week.
06Do I need technical experience?+
None. We build and configure everything. You review and approve. Your operator portal is a phone-first dashboard you'll learn in 10 minutes.
07What does the $400 setup fee cover?+
The one-time setup fee covers three things bundled together: (1) state LLC filing fees — for example, Virginia is ~$100; we cover all states with filing fees up to $100; (2) a registered agent for year one (~$99/yr value) — this keeps your home address off public state records so you're not getting mail at your house from the state; and (3) SMS/10DLC carrier registration + number provisioning. After year one, the registered agent renews at ~$99/yr directly between you and the agent — we'll remind you and recommend an affordable option. This is a business service we provide on your behalf, not legal advice.
08How does the SMS number work?+
We provision a dedicated business number through Telnyx and register it for 10DLC business messaging on your behalf. Customers text that number to order; your assistant answers 24/7 based on your business rules. Note: SMS texting requires a registered business with an EIN — a US carrier requirement for A2P 10DLC business messaging. On Pro, we handle this end-to-end: we file your LLC and register your SMS number so you're live on day one. If you already have an LLC, setup is even faster.
09How seriously do you take security?+
Very. All payments run through Stripe — we never store card details. Customer data is encrypted at rest and in transit, and every business's data is isolated from every other business's — there's no cross-tenant access, by design, not by convention. We conduct regular security audits and monitor for anomalous access. We don't sell customer data — ever.